Title: Impact of customization over software quality in ERP projects: an empirical study

Author (s):: Parthasarathy S.; Sharma S.

Journal: Software Quality Journal

Month and Year: June 2017

Abstract: Enterprise resource planning (ERP) systems are recognized as management information systems that streamline business processes of an enterprise. Delivering ERP software to meet functional needs of an organization with acceptable level of quality is a challenge due to the very nature of development and deployment of this packaged software. Drawing on ISO/IEC 9126’s characterization of software quality and Luo and Strong’s ERP customization framework, this paper analyzes the impact of the ERP system customization on software quality of ERP. A software quality framework for ERP customization has been developed, and three sets of hypotheses have been formulated. A detailed survey was conducted for data collection. The statistical data analysis reveals that module customization does not impact ERP quality, while database and source code customizations have significant influence over ERP quality. Our findings have implications for the implementation of customized ERP in organizations. © 2016, Springer Science+Business Media New York.

Document Type: Article

DOI: https://doi.org/10.1007/s11219-016-9314-x