Title: Electronic governance service quality: A study in the state of Odisha

Author (s):: Patra P.K.; Ray A.K.; Padhy R.; Patnaik S.

Journal: International Journal of Services, Technology and Management

Month and Year: December 2015

Abstract: The purpose of this paper is to get a better idea about the quality of service delivered by IT enabled governance. A questionnaire has been administered with various stakeholders associated with planning and construction of buildings. The findings of this study suggest that among the five dimensions of service quality, tangibility received a positive gap. This in turn implies that citizens are satisfied by the physical facilities and environment of the office but suggest many potentials for improvement. Copyright © 2015 Inderscience Enterprises Ltd.

Document Type: Article

DOI: https://doi.org/10.1504/IJSTM.2015.073924